Colour: Rose Meixco
Hardware: platinum
Measurement: 25cm x 19cm x 9cm (approximately)
Strap Drop: NIL
Materials: togo
Year of Manufacturing: 2024 W Stamp
Origin: Made In France
Supplemented with: clochette (padlock & a set of 2 keys & cover), feets protector, rain cover, dust bag, small dustbag, product care booklet, raincoat, Hermes box and Hermes delivery box
Condition: no obvious defects
Warranty: 24 months
Hermes Kelly 25 Retourne Togo PHW
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Before making any purchase, we suggest you read the condition of business simultaneously. If you have any questions, please go to FAQ where you may find your answer. Of couse, you are always welcome to contact us.
Acceptance Of Return
Any individual at the delivery address who accepts a delivery from the delivery service provider is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. Products may be returned solely in accordance with our Return Policy, which may be updated from time to time in our sole discretion.
Return Policy
Items listed as final sale are ineligible for return. For items that are eligible for returns, buyers have 3 calendar days from the date of delivery to inspect the object and contact our CUSTOMER CARE at to request a return. When contacting us to initiate a return, please include:
- • No need of reason for the return
- • Your name
- • Your phone number
Damaged
If the item arrived damaged, photos of the damaged item and packaging. Send a close-up photo of the area(s) of concern, and photos of the item as a whole. Photos are required to file a claim for damaged property.
Once we review your return request, we will contact you with further instructions.
Each returned item must be received in the condition it was in when shipped. Note that all returns will be inspected upon receipt for authenticity and condition. We reserve the right to decline any return or deduct from amounts refundable for any damage to property.
Acceptance Of Refund
A refund of the purchase price paid, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been returned to the seller. Refunded amounts will be credited to the payment method used to purchase the relevant item. FULL REFUND is not applicable on order item.
We are unable to honor a request for return that is received more than 3 calendar days after received.
Note that when returning an item from outside the Hong Kong., you will be solely responsible for any return shipping costs, including any taxes or custom duties.
Upon delivery of your order, request the shipping carrier's paperwork, and keep all packaging and shipping documents for your records. Note any condition issues, discrepancies or damage. Take close-up photos and images of the entire item.
Shipping Methods and Estimated Delivery Timeline
Our dedicated shipping and logistics teams work with sellers, shippers and buyers to facilitate pickups and deliveries directly to you. We work with our shipping partners to provide a seamless end to end experience for our customers. Please note that delivery methods and times may vary based on your purchase, your location and the shipping service you select at checkout. Delivery times are estimated and cannot be guaranteed. Currently we offer one or more of the following shipping methods at checkout, depending on your purchase and your location.
LOCAL SHIPPING
Tracking number will be provided once payment is made. It shall shipped out within 72 working hours and shall arrive to you home within 48 working hours. ( critical weather condition shall delay the delivery).
INTERNATIONAL STANDARD & EXPRESS SHIPPING
International complimentary standard for orders has an estimated delivery of at least 7-10 business days from the date the order is placed. Complimentary standard shipping will be indicated on the product detail page when applicable. For all other items, a shipping estimate will be provided in your cart. Please note, complimentary shipping is not offered for international orders. Shipping costs will be determined based on item type, weight and destination.
Shipping is requested to ship via DHL and delivered to your door, surcharge is applied.
*Asia USD100
*The rest of the world USD200
Please note, ship times may vary based on service levels indicated on the item’s product detail page.
Items that are shipped internationally may be subject to customs duties, taxes or other fees set by the destination country and are solely the customer’s responsibility. These fees are in addition to the price and shipping cost charged at checkout and are typically collected prior to delivery depending on your destination. It is the customer’s responsibility to ensure that the item(s) can be legally imported into the destination country.
Changing an Address on a Shipment
We will not able to change the address if the package is dispatched.
Holding Shipments (Requests for Delay of Delivery)
If you wish to delay the delivery of your shipment, please contact our Concierge team at orders@sothebys.com or 212.606.7430 to determine whether the seller can accommodate your request. Storage fees may apply.
Multiple Deliveries
Items ordered together may not arrive together.
Track an Order
You will receive a shipping notification via email upon shipment of all or part of your order. Additional shipping updates may be provided by email.